Re: Virgin Media Customer Service- Your Personal Experience
Well this morning my V6 box has died (yet again). I booked an engineer online to come out tomorrow. So I call up customer service to make sure everything is okay and they said there's a problem with my superhub. I said no there isn't. I said I've booked an engineer for tomorrow and just want to make sure they have a V6 box on the van to replace it. He said the engineer will reset the box and I said you can't reset the box because the hard drive is dead. So I asked to make sure I get a replacement V6 box.
He said I will need a different engineer for that. They said it'll be £25 for a new box. I said 'nope', not going to happen.
I asked to speak to his supervisor and after a while, the same person came back and said as a goodwill gesture they'll take off the £25 but will add Sky Sports to my package at a charge of £5 extra a month. I said 'nope' again. But he's already gone and done it. I asked him to take it off as I don't want sports.
This went on for about 20 minutes, With myself saying I just want a new box, but he kept saying he'll add sports.
This was the weirdest Virgin customer service call I've had in over 20 years+
So long story short.... An engineer is now booked (again) for tomorrow and I'll see how things go. For some reason I have doubts things will be straight forward.
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Oh what fun it is
Last edited by peanut; 18-07-2024 at 09:39.
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