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mrsdsk · 25-04-2014, 09:17

Thanks for the fast response! We have called vm on both occasions only to be told there is nothing they can do. We have printed the bills off, the texts do appear on them but there is no history on their phones. We are utterly baffled by all this. Yet vm are insistent that they are unable to help. We asked to be referred to their fraud dept and they told us they wouldn't be able to do anything because nobody else has reported a problem, also they couldn't go back and check that far back. Really?? Can't go back a month? Hubby pointed out that we called last month to report the problem, so someone had reported a problem previously but they said that didn't count as it was the same person reporting the problem. Poor poor customer relations.

---------- Post added at 09:17 ---------- Previous post was at 09:14 ----------

Ah ok, hubby just told me it's not vm who said they can't help, it's EE who can't go back and check. I'm not sure why EE are involved with vm, I'm sure there's a logical reason why, I just don't know it.

25-04-2014, 09:17	#4
mrsdsk Inactive Join Date: Apr 2014 Location: North West Services: TV, broadband, landline and mobiles Posts: 4	Re: Charged for texts abroad Thanks for the fast response! We have called vm on both occasions only to be told there is nothing they can do. We have printed the bills off, the texts do appear on them but there is no history on their phones. We are utterly baffled by all this. Yet vm are insistent that they are unable to help. We asked to be referred to their fraud dept and they told us they wouldn't be able to do anything because nobody else has reported a problem, also they couldn't go back and check that far back. Really?? Can't go back a month? Hubby pointed out that we called last month to report the problem, so someone had reported a problem previously but they said that didn't count as it was the same person reporting the problem. Poor poor customer relations. ---------- Post added at 09:17 ---------- Previous post was at 09:14 ---------- Ah ok, hubby just told me it's not vm who said they can't help, it's EE who can't go back and check. I'm not sure why EE are involved with vm, I'm sure there's a logical reason why, I just don't know it.