Quote:
Originally Posted by andy_m
I completely agree - mistakes occur. And if you think that getting something wrong, replying to the first complaint with an automated email, only showing any understanding of the issue once they respond to the second complaint, albeit this time by telephone, and being prepared for you to wait until Monday before they even check to make sure they've resolved your problem constitutes good customer service then I'm genuinely pleased for you that your expectations have been met.
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Having an issue resolved quickly (within 1 day) is good.
I have seen response times of other companies take a lot longer.
And that includes Virgin.
So, if you think getting it resolved within 1 day is bad service, that speaks more about your standards than mine