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Old 12-03-2021, 16:39   #28
Hugh
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Join Date: Jun 2006
Age: 65
Services: Premiere Collection
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Re: £3000 spent and Virgin can't connect me

Quote:
Originally Posted by RichardCoulter View Post
Great news. 90% of complaints about VM taken to CISAS result in a positive outcome for the customer, which is revealing in itself.
Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.

https://www.cedr.com/consumer/cisas/reports/

* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
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