Quote:
Originally Posted by Mr K
They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !
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I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.