Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

clappy1967 · 28-09-2013, 13:02

Please enjoy this chat with Virgin customer service... I have just had it:

Jenna: Hi, welcome to Virgin Media. How can I help?
Jenna: Just type your question below…
You: I was checking the starter collection
Jenna: i would be happy to assist you with Starter Collection.
Jenna: May I ask if you're already a Virgin Media customer?
You: I noticed that in ur website I cannot add caller dispay
You: not now
Jenna: Thank you for the information.
You: I was, I left to go to BT and now I was checking f it was better virgin or talk talk
You: as bt contract is over in 2 months
You: so in your webisite
Jenna: With our Starter Collection, you will get Broadband 30Mb, TV M (60+ Channels) and Phone M along with TiVo Box - HD activated and a Virgin phone line. Stater Collection costs £23.99 a month for the first 6 months and £32.99 a month thereafter. You have to pay £49.95 for its installation.
You: if I choose the starter collection
You: ok
Jenna: There is no limit on the total volume of data that you can download or upload during a month with Broadband 60Mb.
You: but in the website
You: I cannot add the caller display orr the call divert why?
You: I need to choose a more expensive collection even if I don't need it
Jenna: You can add caller ID you for that you need to call customer care once you place your order.
You: ok so essential collection 60 Mb, call divert, and other calling feature, which is the price monthly?
You: and the contact lenght
Jenna: With our Essential Collection you will get Broadband 30Mb, TV M+ and Phone M along with TiVo 500GB box and a Virgin phone line.
Essential Collection costs £27.99 a month for the first 6 months and £40.99 a month thereafter. You will get free installation worth £49.95.
Jenna: It would be 18 month contract.
You: and which is thew price for the other add on I quoted
You: so I refer to to starter collection in my question
You: essential is of no interest to me
Jenna: Alright.
You: starter collection 60MB+call divert+ 3 or more calling features= ??
Jenna: Starter Collection comes with Broadband 30Mb.
You: your website give the option of 60mb too for the starter collection
You: so?
Jenna: I am sorry, we can't make any change in predefined Collection.
Jenna: You can have Standalone Broadband 60Mb.
You: so you state that the starter collection is only 30MB and your website states 9 quids for states that it is available at 30 and 60MB
You: when was the last time you checked your website?
You: presvently I arrived to 60MB=tv M plus phone M=24 in your website
Jenna: Please can you send me the link?
You: http://store.virginmedia.com/quick-c...ER_BUNDLE_BB60
You: what would you think if you call me to buy a product I support and I have no clue
You: would you still buy that product from me?
Jenna: Unfortunately, we are not authorise to call you. I will be glad to assist you in selecting your packages online.
You: lol
You: never mind
You: I fear you have no clue about the package you have online
You: as I see you have something
Jenna: http://store.virginmedia.com/bundles...ollection.html
Jenna: Please simply copy that link and paste it on your web browser's address bar to open it.
You: ok good
Jenna: How are things coming along?
You: I ask it to you
Jenna: £9.00+ line rental £14.99
You: did you read the page you sent to me
Jenna: I am sorry, there is no Broadband 60mb.
You: Get everything in the Starter Collection, but with a mega up to 60Mb broadband speed and the UK's fastest wireless hub¬.£14.00 a month for 6 months
then £23 a month

+ Virgin Phone line
(£14.99 a month)

18 month contract

£49.95 installation charge applies

Buy now
You: that is from your webiste
You: and also this
You: Get everything in the Starter Collection, but with a whopping up to 100Mb broadband speed and the UK's fastest wireless hub¬. £21.50 a month for 6 months
then £30.50 a month

+ Virgin Phone line
(£14.99 a month)

18 month contract

£49.95 installation charge applies

Buy now
Jenna: Ok.
You: so the starter option is sold in 3 flavours
You: 30, 60 or 100
Jenna: My apologies.
You: really
Jenna: GO ahead.
Jenna: With your order.
You: you wasted 10 minutes
You: proving me you have no clue
You: I will post that chat in a blog
You: if you don't mind
You: it is a prove of non support
You: bye
Jenna: As you you wish.
Jenna: Is there anything else I can help you with?
You: lol
You: I asked you something above
You: and you gave me no reply apart telling me that a product virgin sells doesn't exist
Jenna: It is newly lunched offer so I wan not updated, My apologies.
You: well... I saw it two weeks ago in the website
You: and perhaps was there for longer
Jenna: We got starter collection yesterday.
You: ok se the question was:
You: starter collection 60M+call display+3 or more calling feature: how much does it cost?
You: I ask you this as the webiste is not letting me add calling feature and caller display to check the price of what I want.
Jenna: Caller display cost £2.25.
Jenna: However you can add it once you place your order by calling customer care team.
You: fine but I usually check a price before and n ot after placing an order
Jenna: I am sorry, you will get it from customer care once you place your order online order for starter Collection.
You: ok.... thank you
Jenna: You are most welcome.
Jenna: I am sorry for the inconvenience caused to you.
You: no problem

Thank you for chatting with us today!

28-09-2013, 13:02	#373
clappy1967 Inactive Join Date: Jun 2010 Posts: 2	Re: Virgin Media Customer Service- Your Personal Experience Please enjoy this chat with Virgin customer service... I have just had it: Jenna: Hi, welcome to Virgin Media. How can I help? Jenna: Just type your question below… You: I was checking the starter collection Jenna: i would be happy to assist you with Starter Collection. Jenna: May I ask if you're already a Virgin Media customer? You: I noticed that in ur website I cannot add caller dispay You: not now Jenna: Thank you for the information. You: I was, I left to go to BT and now I was checking f it was better virgin or talk talk You: as bt contract is over in 2 months You: so in your webisite Jenna: With our Starter Collection, you will get Broadband 30Mb, TV M (60+ Channels) and Phone M along with TiVo Box - HD activated and a Virgin phone line. Stater Collection costs £23.99 a month for the first 6 months and £32.99 a month thereafter. You have to pay £49.95 for its installation. You: if I choose the starter collection You: ok Jenna: There is no limit on the total volume of data that you can download or upload during a month with Broadband 60Mb. You: but in the website You: I cannot add the caller display orr the call divert why? You: I need to choose a more expensive collection even if I don't need it Jenna: You can add caller ID you for that you need to call customer care once you place your order. You: ok so essential collection 60 Mb, call divert, and other calling feature, which is the price monthly? You: and the contact lenght Jenna: With our Essential Collection you will get Broadband 30Mb, TV M+ and Phone M along with TiVo 500GB box and a Virgin phone line. Essential Collection costs £27.99 a month for the first 6 months and £40.99 a month thereafter. You will get free installation worth £49.95. Jenna: It would be 18 month contract. You: and which is thew price for the other add on I quoted You: so I refer to to starter collection in my question You: essential is of no interest to me Jenna: Alright. You: starter collection 60MB+call divert+ 3 or more calling features= ?? Jenna: Starter Collection comes with Broadband 30Mb. You: your website give the option of 60mb too for the starter collection You: so? Jenna: I am sorry, we can't make any change in predefined Collection. Jenna: You can have Standalone Broadband 60Mb. You: so you state that the starter collection is only 30MB and your website states 9 quids for states that it is available at 30 and 60MB You: when was the last time you checked your website? You: presvently I arrived to 60MB=tv M plus phone M=24 in your website Jenna: Please can you send me the link? You: http://store.virginmedia.com/quick-c...ER_BUNDLE_BB60 You: what would you think if you call me to buy a product I support and I have no clue You: would you still buy that product from me? Jenna: Unfortunately, we are not authorise to call you. I will be glad to assist you in selecting your packages online. You: lol You: never mind You: I fear you have no clue about the package you have online You: as I see you have something Jenna: http://store.virginmedia.com/bundles...ollection.html Jenna: Please simply copy that link and paste it on your web browser's address bar to open it. You: ok good Jenna: How are things coming along? You: I ask it to you Jenna: £9.00+ line rental £14.99 You: did you read the page you sent to me Jenna: I am sorry, there is no Broadband 60mb. You: Get everything in the Starter Collection, but with a mega up to 60Mb broadband speed and the UK's fastest wireless hub¬.£14.00 a month for 6 months then £23 a month + Virgin Phone line (£14.99 a month) 18 month contract £49.95 installation charge applies Buy now You: that is from your webiste You: and also this You: Get everything in the Starter Collection, but with a whopping up to 100Mb broadband speed and the UK's fastest wireless hub¬. £21.50 a month for 6 months then £30.50 a month + Virgin Phone line (£14.99 a month) 18 month contract £49.95 installation charge applies Buy now Jenna: Ok. You: so the starter option is sold in 3 flavours You: 30, 60 or 100 Jenna: My apologies. You: really Jenna: GO ahead. Jenna: With your order. You: you wasted 10 minutes You: proving me you have no clue You: I will post that chat in a blog You: if you don't mind You: it is a prove of non support You: bye Jenna: As you you wish. Jenna: Is there anything else I can help you with? You: lol You: I asked you something above You: and you gave me no reply apart telling me that a product virgin sells doesn't exist Jenna: It is newly lunched offer so I wan not updated, My apologies. You: well... I saw it two weeks ago in the website You: and perhaps was there for longer Jenna: We got starter collection yesterday. You: ok se the question was: You: starter collection 60M+call display+3 or more calling feature: how much does it cost? You: I ask you this as the webiste is not letting me add calling feature and caller display to check the price of what I want. Jenna: Caller display cost £2.25. Jenna: However you can add it once you place your order by calling customer care team. You: fine but I usually check a price before and n ot after placing an order Jenna: I am sorry, you will get it from customer care once you place your order online order for starter Collection. You: ok.... thank you Jenna: You are most welcome. Jenna: I am sorry for the inconvenience caused to you. You: no problem Thank you for chatting with us today!