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Re: Virgin Media Customer Service- Your Personal Experience
Just recently spoke to retentions for the first time and I found it a very easy experience.
Told them about the Sky deal offering a free 2Tb box, free broadband and a discount on the Sports package, and they were more than accommodating.
Managed to upgrade to a 1Tb Tivo box (from a V+Hd box), 60Mb (from 20Mb) BB and Phone XL (from L) all for an extra £7 and reduced the installation from £49.95 to £5.99.
Can't wait until the 13th for it all to be plumbed in.
A lot better than speaking to offshore customer services 3 years ago when I was on M+ wanting to take advantage of a half price upgrade to XL, but was informed that it was only on one jump of package (M+ > L or L > XL) that was after I was told I could have the deal, then was put on hold for 10 minutes and then someone hung up on me.
To say I was miffed was an understatement. I got a pretty good 12 month deal after I complained.
Hence why I vote 50/50
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