[ocav]

All in all, ive been alright with Virgin Customer Services,

When we moved house, they changed our package over saving us over £10 a month (putting us on the Premiere Collection)

However, just a week after the install at the new house, we lost most of the TV Channels as well as our internet connection. I contacted CS and they could see the problem, the agent even said "your upstream signal is too high" and that it was probably only affecting people in your street "which is only about 5/6", he then proceeded to book an engineer but told me that they needed "10 complaints to make it an area problem" though it was quite clearly an area problem if it affected the whole street, but it would never get enough complaints to turn it into an area problem.

It took 5 days to fix, even with multiple calls recieved from them stating the problem had been fixed.

Also experienced problems adding the Sky Movies HD Channels, took 3 calls to get them activated.