Re: Virgin Media Customer Service- Your Personal Experience
My ongoing fault keeps plodding on, and they know where it is and that many are affected by it. But all I get are letters from Swansea telling me that someone will call "in a couple of days" but no-one ever does.
Even the VM bods on their forum have been unable to get more info or a fix date. Somehow I have been lumped-in with a fault number I cannot trace (F005230351) that keeps getting fix dates drifting further into the future.
And now the latest letter from Swansea recommends that I take it up with an arbitration service?
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