Quote:
Originally Posted by Angua
Still getting errors, but not getting the timeouts.
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the ticket spiderplant referenced should be closed by now so if you are still getting those T3 timeouts and/or only locking onto one upstream channel you need to ring tech support and ask for an engineer to come out.
It will be a very stressful call as you will be talking to script monkeys in India. They won't understand all the stuff we have discussed like the post-rs errors. Depending how competent and fluent the agent sounds I would try telling them you have got a tonne of packet loss, frequent disconnects (stretch the truth to make it sound bad) and when you upload stuff it is really really slow and you have done lots of speed tests and you are only getting half speed. You just need to be a bit of a drama queen and say anything you need to to get someone out. They used to try and log into the shub and check the settings. It would be to check wireless channels and things like that but if they do want to log in point them in the direction of the pages we have looked at.
An engineer will understand everything we have discussed here and when he comes out you can log into the shub and show him all the stats and hopefully he can crack on with getting to the bottom of it. I think the first and easiest thing they'll do is give you a new shub and may even upgrade you to the new shub 5.