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Frizzfuzzbuzz · 17-03-2014, 17:06

I am really not impressed with virgin. I had a Sony Xperia z, and less than 3 months after it got it, it would no longer charge. I sent it off to be repaired as it was obviously under warranty. I received it back (after having to chase it up over a week later) and was informed it was in the post. However when I got it it was not fixed, and the letter said It wasn't covered by warranty as it was physical damage, and I had said I didn't want to pay for it. This is rubbish, as they hadn't rung me at all before I chased it up. Also, nothing had happened to my phone, I had a case on it and it hadn't been in water. I've phoned ( waste of time) emailed (no reply) and have been told it's £150 to get it fixed. The whole situation is ridiculous, I have been messed around for over a month now with no phone. Anyone have any suggestions? I do not want, or have this amount of money to spend!

(Sorry for the rant!)

---------- Post added at 17:06 ---------- Previous post was at 17:04 ----------

We also have internet, tv and two other mobiles with virgin, I feel like just cancelling everything!!!

17-03-2014, 17:06	#1
Frizzfuzzbuzz Inactive Join Date: Mar 2014 Posts: 2	Broken phone. I am really not impressed with virgin. I had a Sony Xperia z, and less than 3 months after it got it, it would no longer charge. I sent it off to be repaired as it was obviously under warranty. I received it back (after having to chase it up over a week later) and was informed it was in the post. However when I got it it was not fixed, and the letter said It wasn't covered by warranty as it was physical damage, and I had said I didn't want to pay for it. This is rubbish, as they hadn't rung me at all before I chased it up. Also, nothing had happened to my phone, I had a case on it and it hadn't been in water. I've phoned ( waste of time) emailed (no reply) and have been told it's £150 to get it fixed. The whole situation is ridiculous, I have been messed around for over a month now with no phone. Anyone have any suggestions? I do not want, or have this amount of money to spend! (Sorry for the rant!) ---------- Post added at 17:06 ---------- Previous post was at 17:04 ---------- We also have internet, tv and two other mobiles with virgin, I feel like just cancelling everything!!!