Re: £3000 spent and Virgin can't connect me
Thanks for the advice so far.
Unfortunately I don't have much of a paper trail. I have some emails but nothing really laid out as was largely discussed on the phone.
They did make me sign up for a service before they supplied me with the necessary cable. I then installed it as they told me to. I suppose I could argue that they shouldn't have provided the cable and asked me to install it unless it would work? There will also be a record somewhere of the pre site visits.
I've put in an initial complaint and will see where that leads. If necessary I will escalate it first to CISAS then legally.
BB
|