Quote:
Originally Posted by zinglebarb
voted hit and miss as this week ive experienced both sides, Firstly whilst my net was off I called tech and was given the usual run around test this test that even though the modem ready wouldnt fix and was obviously something network related. Was lied to about fix dates to get me into the weekend and then Indian call centre zone that was as much use as a chocolate teapot but this was all made good by 2 knowledgable engineers coming round and replacing all my old connectors (installed when they dug the street up many years ago and old type) thus giving me back the world so its a  engineers and  for tech support.
Then I had my first bill after tv drive and what mess that was I was charged for 2 months BB I was given some of the discounts others were missed and my billing date was changed to mid march from end feb. The end figure somehow was about right but I called to make sure everything was on my account properly. A loverly lass answered straight away saw I was over charged for BB and said she would credit it.I then said this would make my bill to low and she replied so what we have made a mistake this is the easiest way to sort it and of course I said thank you very much . Big to CS  |
hi i have been a ntl customer for years and i also had a mobile phone contract with virgin ,i found ntl very efficient and extremly flexable unlike sky who where exact oppisite , but there call answer time was appalling . as for virgin mobile i found them very good at answer time , but very inflexable if extremely plesant , i stayed with virgin media when all this carry on was going on with sky which i dont pretend to fathom . i desided to go for the vigin mobile sim offer 300 min 300 texts for 10 quid a month , well it was ages coming and i though i was not entitled to it so i kept my old contract on , then a sim card arrived i was stupid and activated it only to realise i didnt need it as i had only just had a virgin home phone installed , i though i would have to pay for a year before i could cancel , i assumed that virgin would not cut me any slack , well i was wrong they where great and let me cancel , so a miracle has occured two big companys have merged and retained the best of both WELL DONE