Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

FTTM · 18-12-2007, 17:05

First Post...

I've been with Virgin Media since the Cable London days and been generally satisfied.
All that has changed...
I've got 2 on-going faults, slow BB after 4pm (along with everyone else) and recordings on my V+ box ending after 30mins.
I called Virgin. 45mins later, having spoken to 8 different people, having been lied to, ignored, transfered, fobbed off, cut off and generally not helped in anyway...
They admit that both problems are their fault and that neither will be fixed anytime soon. However, I can't claim compensation UNTIL both problems are fixed by them!
Any suggestions?

18-12-2007, 17:05	#132
FTTM Inactive Join Date: Dec 2007 Posts: 1	Re: Virgin Media Customer Service- Your Personal Experience First Post... I've been with Virgin Media since the Cable London days and been generally satisfied. All that has changed... I've got 2 on-going faults, slow BB after 4pm (along with everyone else) and recordings on my V+ box ending after 30mins. I called Virgin. 45mins later, having spoken to 8 different people, having been lied to, ignored, transfered, fobbed off, cut off and generally not helped in anyway... They admit that both problems are their fault and that neither will be fixed anytime soon. However, I can't claim compensation UNTIL both problems are fixed by them! Any suggestions?