Re: Virgin Media Customer Service- Your Personal Experience
You read posts on forums and "Furryus from Croydon" often has issues that they caused and wants someone to come immediately to fix it so they don't miss their TV. To heck with priorities, vulnerable customers etc.
Not saying we don't need to improve, hopefully we are, but often ratings sites don't get the whole picture. It's much easier to support a smaller number of more selective customers than those using incumbent or the bigger nationals.
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