Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

Pauls9 · 06-12-2010, 13:08

Had a poor TV picture for a few weeks - a lot of channels pixellating. Finally called 151 and got an overseas call centre. The connection was clear, as was the tech's accent. He checked the line and agreed there was a problem, then arranged for an engineer to visit on the following Saturday morning (this was Thursday). Engineer arrived mid-morning, even with the travelling problems. He checked the signal levels, changed the box, downed a cup of tea and left. All problems solved with prompt professionalism. Nice to see!

06-12-2010, 13:08	#310
Pauls9 Inactive Join Date: Jul 2009 Location: Guildford, Surrey Services: VM TVM HD, BBL, phone; BT phone; Freeview. Posts: 982	Re: Virgin Media Customer Service- Your Personal Experience Had a poor TV picture for a few weeks - a lot of channels pixellating. Finally called 151 and got an overseas call centre. The connection was clear, as was the tech's accent. He checked the line and agreed there was a problem, then arranged for an engineer to visit on the following Saturday morning (this was Thursday). Engineer arrived mid-morning, even with the travelling problems. He checked the signal levels, changed the box, downed a cup of tea and left. All problems solved with prompt professionalism. Nice to see!