Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

Thelab · 11-10-2010, 22:23

I have had to call CS a few times, talk to someone in the UK and issues are soon resolved. techs that I have dealt with have been first class but talk to someone in their off-shore call centre and they just take the p*** out of you.
Today I have no internet, connected via mobile and the status page shows all is ok in my area, a call to off-shore centre says that there is a problem and that the status page is only updated if the fault is going to be on longer than 15-20 days. this was after asking me to power my pc off and on again.
Two hours later, called the 0800 number for 50M support and he did no checks and told me "The big box that all the wires go into at the end of my street is broken and wont be fixed until Wednesday".
Where does VM get these comedians ?

11-10-2010, 22:23	#306
Thelab Inactive Join Date: Oct 2010 Posts: 1	Re: Virgin Media Customer Service- Your Personal Experience I have had to call CS a few times, talk to someone in the UK and issues are soon resolved. techs that I have dealt with have been first class but talk to someone in their off-shore call centre and they just take the p*** out of you. Today I have no internet, connected via mobile and the status page shows all is ok in my area, a call to off-shore centre says that there is a problem and that the status page is only updated if the fault is going to be on longer than 15-20 days. this was after asking me to power my pc off and on again. Two hours later, called the 0800 number for 50M support and he did no checks and told me "The big box that all the wires go into at the end of my street is broken and wont be fixed until Wednesday". Where does VM get these comedians ?