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£3000 spent and Virgin can't connect me
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12-03-2021, 16:43
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Chris
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Re: £3000 spent and Virgin can't connect me
Quote:
Originally Posted by
Hugh
Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.
https://www.cedr.com/consumer/cisas/reports/
*
Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
I assume the 45% settled prior to final judgment are the cases of such egregious customer service even VM won’t try to defend it.
Chris
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