Re: Virgin Media Customer Service- Your Personal Experience
Telephone support under VM has been appalling - held on the phone for 45+ minutes without being able to speak with anyone, on several different days and occasions. A definite case of "lights are on but no-one is home".
The people on the ground who do installations etc have done a great job, and due credit to them. It wasn't a perfect service every time, but I was never left for long experiencing a problem before they sorted it.
Under NTL the telephone support could at times be questionable, but generally speaking was reasonable, and I never had significant cause to complain about the technical competence of staff.
Andrew
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