[SirThomas]

I've been trying the usual yearly argument to no avail - Their online chat cuts you off (or they never reply) and their phone lines are dodgy. So when you finally get through, you either get cut straight off, or get through to someone who doesn't really know what you're after.

I explained at length to someone the other day, that I would absolutely not pay more than the new customer prices, when the new offerings are significantly better than what I currently have at less price!

Was then told; "Do you not think it is fair for new customers to be treated to a new customer price when they join, like you did?"
When I responded that Virgin didn't exist in 1994, there was stunned silence and a request to go onto online chat "as we cannot help with these packages"!

The automated offer of a random discount infuriates me, quite honestly.
It just makes you feel that you're being ripped off even more.

Madness...