Quote:
Originally Posted by roughbeast
I see nothing in your set up that could cause that graph or streaming issues. Are you running QoS on your main router? It shouldn't produce a graph like that, but on a 500Mb connection you shouldn't need QoS. It's worth switching it off.
You mentioned DNS in connection with Virgin TV. TV is on a separate channel and internal cables. It doesn't go through the modem or your router. Your are fine on whatever your third-party DNS you were on - Google, Cloudflare or whatever.
I'm hoping someone else here has ideas about your issue. Display your Hub levels on here. Someone might see a level too high or too low, but meantime I would want to eliminate possible causes. Apologies if you already did this.
Try switching your Hub 3 back to router mode with your main router temporarily taken out of the network altogether. If that makes the difference, the problem may be with your main router. Having eliminated the Hub then try taking your router back to factory settings, let it update and then reintroduce your settings one at a time.
If taking the Hub back to router mode makes no difference, then the problem is with the Hub or your connection. Either way you would need to contact CS because your service is being affected. First thing in the morning is the best time on a week day.
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No QOS in use.
The TV breaks within a week (on demand, recording and apps) if the V6 doesn't see Virgin DNS servers. Had this problem for months and this was the only fix.
Did a full reset last night.
Hub 3.0 device information
The information below shows current status of this Hub 3.0.
Standard specification compliant : DOCSIS 3.0
Hardware version : 10
Software version : 9.1.2208.100
Cable modem serial number : AA1P80880910
System up time : 0 days 3h:6m:53s
Network access : Allowed
Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
32600000
Locked
Provisioning State
Online
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 -3.2 38 256 qam 25
2 203000000 -1.2 38 256 qam 9
3 211000000 -1.2 38 256 qam 10
4 219000000 -1.4 38 256 qam 11
5 227000000 -1.5 38 256 qam 12
6 235000000 -1.5 38 256 qam 13
7 243000000 -1.7 38 256 qam 14
8 251000000 -2 38 256 qam 15
9 259000000 -2.4 38 256 qam 16
10 267000000 -2.5 38 256 qam 17
11 275000000 -3 38 256 qam 18
12 283000000 -3 38 256 qam 19
13 291000000 -3.2 38 256 qam 20
14 299000000 -3.2 37 256 qam 21
15 307000000 -3.2 38 256 qam 22
16 315000000 -3.4 38 256 qam 23
17 323000000 -3.5 38 256 qam 24
18 339000000 -3.2 38 256 qam 26
19 347000000 -3 38 256 qam 27
20 355000000 -3.2 38 256 qam 28
21 363000000 -3.4 38 256 qam 29
22 371000000 -3.5 38 256 qam 30
23 379000000 -3.5 37 256 qam 31
24 387000000 -3.5 38 256 qam 32
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 6 0
2 Locked 38.6 5 0
3 Locked 38.6 7 0
4 Locked 38.6 7 0
5 Locked 38.9 7 0
6 Locked 38.6 4 0
7 Locked 38.6 5 0
8 Locked 38.6 4 0
9 Locked 38.9 9 0
10 Locked 38.6 10 0
11 Locked 38.9 16 0
12 Locked 38.6 14 0
13 Locked 38.6 14 0
14 Locked 37.6 8 0
15 Locked 38.9 7 0
16 Locked 38.9 14 0
17 Locked 38.6 9 0
18 Locked 38.6 5 0
19 Locked 38.6 6 0
20 Locked 38.6 8 0
21 Locked 38.9 9 0
22 Locked 38.6 6 0
23 Locked 37.6 8 0
24 Locked 38.6 3 0
Network Log: (I have remove the MAC's)
22/02/2023 22:14:45 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:14:29 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:12:4 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:11:58 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:11:12 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
22/02/2023 22:04:5 notice SW download Successful - Via Config file
22/02/2023 22:01:18 notice SW Download INIT - Via Config file
22/02/2023 20:37:23 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
20/02/2023 04:46:36 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/02/2023 14:34:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
19/02/2023 09:33:48 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
17/02/2023 04:08:47 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
16/02/2023 09:05:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
14/02/2023 23:44:56 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
13/02/2023 11:04:20 notice LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/02/2023 13:54:48 critical No Ranging Response received - T3 time-out;CM-MAC=4;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
12/02/2023 07:02:45 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
09/02/2023 01:23:30 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
08/02/2023 19:02:45 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
06/02/2023 03:16:29 critical No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
I have posted this on the community forum, too.
Its less bad since the system reset
but still not great