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Old 12-03-2021, 16:43   #29
Chris
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Location: North of Watford
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Re: £3000 spent and Virgin can't connect me

Quote:
Originally Posted by Hugh View Post
Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.

https://www.cedr.com/consumer/cisas/reports/

* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
I assume the 45% settled prior to final judgment are the cases of such egregious customer service even VM won’t try to defend it.
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