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Old 12-03-2021, 14:33   #22
bluebaron
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Join Date: Nov 2020
Posts: 10
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Re: 3000 spent and Virgin can't connect me

UPDATE:

I took this to the adjudicator who today ruled in my favour. I have received a judgement for all my out of pocket expenses plus 200 for inconvenience.

Quote,
“ I find that the company does not adequately address or respond to the issues raised by the customer in his complaint. I am also mindful of the customer’s submission in respect of the difficulty he experienced in trying to contact the company about his complaint. Upon careful review of the submissions made by both parties, I find that that the standard of customer service that had been provided to the customer had fallen below a reasonable standard. I find that this amounts to a failure in duty of care owed to the customer by the company”.
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