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Re: Charged for calls and I shouldnt have
An all too common reoccuring ssue with Virgin. I was told that I would keep Full House TV for a new discounted price.
Turns out this was rubbish. Then, even when proof is sent, as you have found, they still deny any wrongdoing or simply say 'Sorry, we made a mistake" and expect the customer to pay up and accept it.
Don't think that being a long term loyal customer will mean you will be treated any better, they couldn't care less these days.
If you get no joy I advise you to contact the office of the CEO (if you PM me I will try to help you with this).
Ultimately, you can then take it to CISAS. Most complaints taken to CISAS end up being settled because Virgin roll over once they know you're not a mug or because your complaint is upheld by CISAS themselves
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