Sorry to read of your health issues, sending upliftment, support and healing prayers.
I suggest that you create a post on the manage your account board on the VM community forum which VM forum staff should pick up.
https://community.virginmedia.com/
There is also a specialised department that may help - info below is taken from the
https://www.virginmedia.com/help/bil...account-holder page
What to do if the account holder is critically ill
We know this may be a difficult time, so we’re here to help make any changes that you may need for Virgin Media Broadband, TV and Phone accounts.
To report a critical illness, simply call our dedicated team on 0800 952 2302.
Don’t worry if you’re not the account holder, we’ll still be able to help, but just make sure you have their details to hand when you call.
You can call us between 8am – 16:30pm Monday - Friday. Please note that lines are closed over the weekend.