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Old 07-02-2023, 21:56   #7
RichardCoulter
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Join Date: Jan 2008
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Re: Warning: Virgin staff giving out duff info to upsell broadband.

Quote:
Originally Posted by Mr K View Post
Opt out of marketing Richard. Silence is golden
Never buy anything from someone that approaches you out of the blue, be it on the doorstep or phone...
I ring VM with the deal I have mind, not them ringing me with the one they've got....
Good idea. The problem with this is that you can lose out on useful promotions. I've had free Sky Cinema and free phone calls in the past. Admittedly this was before Malone & O2 became involved, so I may reconsider.

Going forward I will now definitely check out that anything is actually as described for anything that i''m interested in that they offer me

---------- Post added at 21:56 ---------- Previous post was at 21:50 ----------

Quote:
Originally Posted by jfman View Post
Who are “these people” and “them”, in particular what makes retentions (also Virgin employees) and more trustworthy?
They are the outward bound sales team.

Fair point Re: Retentions. If they too are on commission, they too may be tempted to lie to get a sale.
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