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Xanta · 23-11-2009, 16:15

This has just happened to me!

I applied for a monthly contract and I have just got off the phone from a long and frustrating phone call. Because I have been a customer for many years and a very prompt payer I thought I would be accepted but according to the operator virgin mobile use a different system to everyone else!

The reason I have been rejected is not because of the credit check but because my address is not on their system so they can't verify it, well at least that is the reason I have been given!

They have told me they can pass it on to another department so they can verify the address because they have "more up to date software" this seems slightly ridiculous to me!

23-11-2009, 16:15	#46
Xanta Inactive Join Date: Aug 2009 Location: Nottingham Services: Virgin TV XL, phone, 50MB Broadband Posts: 28	Re: Virgin Mobile failed credit check This has just happened to me! I applied for a monthly contract and I have just got off the phone from a long and frustrating phone call. Because I have been a customer for many years and a very prompt payer I thought I would be accepted but according to the operator virgin mobile use a different system to everyone else! The reason I have been rejected is not because of the credit check but because my address is not on their system so they can't verify it, well at least that is the reason I have been given! They have told me they can pass it on to another department so they can verify the address because they have "more up to date software" this seems slightly ridiculous to me!