[DABhand]

Dont forget you have your rights as per the Consumer Rights Act.


You have the right to cancel any account or return any goods if the goods or accounts are not to your satisfaction.

In the case of VM, if you have had poor service or they have failed to provide you with which you have been paying for, then you can either.


1. Ask for a full refund for the duration of the time affected

2. Cancel your account immediately and have any monies owed to you if applicable.


Since you do pay in advance and you cancel mid-month then they have to reimburse you to the next payment date. Bear in mind Telephone calls have to be paid for.


If they fail to do so, you have the right to take them to a small claims court to receive such reimbursements, or alternatively complain to the Trading Standards that they are not complying with the Consumer Rights Act.

If they have asked collection services to get monies you know they should not be getting, contact the collection services and point out that you are paying in advance and you are owed the monies from date x to date y of that month, if they fail to cancel their actions they are held liable and they can be taken to a small claims court to gain the monies VM owes you (as the credit company has bought the account from VM).


Also if during that time, the credit company black lists you when you are not at fault, they are liable to a hefty fine, which you gain a percentage of and your name removed from the black list also monies owed.


ALSO.. lol...


If you have had poor service, you have the right as said before to reimbursements of the time affected. VM will try to fob you off with a week, and also try to fob you off to write to Swansea their Credit Department in the hopes you wont. DO remind them that they are liable due to the Consumer Rights Act and can occur a hefty penalty if they do not comply. But do make sure you call on the day the problems arises and on the day you wish compensation so they can see when problems started and you have a leg to stand on.

Alternatively, you can always talk to the technical support who give you the time owed as a "gesture of goodwill", since the consumer department are full of idiots :P