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Dingbat · 12-12-2023, 17:37

Tried calling again and spoke to a different agent. She was reluctant at first to accept that the problem was that the V6 box was faulty and that it was definitely not a “network issue”, but relented and tried to run diagnostic tests on the box. Of course those tests failed as it refuses to go beyond the Starting Up screen, so is raising a fault report.

It shouldn’t be so hard to report faults, especially when it is obvious, so why do VM make it difficult?

12-12-2023, 17:37	#4
Dingbat cf.addict Join Date: Oct 2003 Location: Nottingham Posts: 100	Re: How to report faulty V6 box? Tried calling again and spoke to a different agent. She was reluctant at first to accept that the problem was that the V6 box was faulty and that it was definitely not a “network issue”, but relented and tried to run diagnostic tests on the box. Of course those tests failed as it refuses to go beyond the Starting Up screen, so is raising a fault report. It shouldn’t be so hard to report faults, especially when it is obvious, so why do VM make it difficult?