[Rillington]

if you feel up to it, please let us know how you get on and I, like all of on here, are thinking of you at this time.

Two other options might be Ofcom and the ombudsman. Ofcom won't intervene but they might give you advice. The ombudsman asks you to wait 8 weeks after making a complaint but I get the feeling this has been going on for more than eight weeks. Their number is 0330 4401614.