From
https://www.virginmedia.com/mobile/5g#getitm
Quote:
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If you’ve already got an eligible mobile plan with us, we’ll upgrade you to 5G at no extra cost, as soon as it’s available. All you’ll need is a 5G-ready device you bought from us.
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“You bought from us” is a bit ominous.... did you get your phone from Virgin? It sounds like they’re giving themselves an “out”.