[Jaymoss]

Originally Posted by nialli

Three weeks on and I'm a Sky customer. Why the change of heart? Quite simple - Virgin never sent me any documents detailing the price I agreed with Retentions, and when I rang after two weeks to check what my next bill would be I found that there was no record of the deal. Worse, they couldn't match the price I had been given and told me the best they could do was £95/m.
I rang Sky, got a deal for £65/m for a pair of Sky Stream pucks, Sky Entertainment, Sports, Cinema, 68Mb broadband etc. The pucks were in, up and running the next day, the broadband installation will take another week.
Yesterday a lady from Virgin rang to confirm we wanted to transfer our phone number to Sky. She then offered me all our existing Virgin services for £55/m. I told her what had previously happened and how I felt I could no longer trust Virgin Media offers made over the phone. If they could offer a price like that, why was I told they couldn't and it would be £95/m?
So I'm now a happy Sky customer. It may turn sour and I might return to Virgin at some point but the way I feel about the company right now, I seriously doubt it.

There is retentions then there is real retentions. First call can only offer you so much so always put your 30days notice in and wait for the call. I hate it, I hate the policy I hate how unfair it is and I hate how Virgin have treated their customers since they bought out all the old cable. Alas there has never been any broadband better but not with FTTP rolling out more and more the choices are getting better. As soon as FTTP is here and I am out of contract I am offsky and good riddance to VM