[RichardCoulter]

Well, it looks like an impartial and independent third party (the courts) will now be deciding whether his remarks about blind people were appropriate or not.

I wonder if Global Radio will be 'encouraging' Allen to make a belated apology as a form of damage limitation? This might also go some way to appeasing Ofcom.

In my experience of such matters, it's usually low level frontline staff who deal with complaints about discrimination in a wholly innapropriate manner. Even when the consequences are spelt out to them, they often dig their heels in e.g. refusing to acknowledge that they have acted unlawfully, refusing to apologise or sort things out properly etc.

It's only after the matter is referred to the legal bods (who will only deal with management) that things are eventually sorted out properly. As part of any settlement, I usually insist that the relevant staff receive appropriate (re)training to ensure that the areas of weakness that have been identified don't reoccur.