Quote:
Originally Posted by SnoopZ
Just got the email mine goes up £15 a month so I'll be paying £110.75 a month for Full House TV, Talk any time Phone and M250 Broadband!!!
I don't like phoning up so I won't be able to put my notice in to cancel as just don't talk on the phone or am in a position to answer a phone call.
What steps are required to chat to them on WhatsApp to negotiate a price reduction, what exactly do I need to do to message them on WhatsApp as I know I'm paying far too much for my services and don't even use the TV or phone so I want to either dump the TV or drop it to the minimum, keep basic phone(whatever that is) and keep Broadband without reducing the speed?
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Dont know answer to your question but I can tell you when I contacted them on whatsapp it wasnt a live discussion, it was a multiple hour wait, which obviously meant I wasnt sitting watching when they replied and I got a response to the question I asked. So its more akin to sending an email query vs a live chat. (faster response than email though)