View Single Post
Old 12-03-2021, 17:43   #29
Chris
Trollsplatter
Cable Forum Team
 
Chris's Avatar
 
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 36,871
Chris has a golden auraChris has a golden auraChris has a golden auraChris has a golden aura
Chris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden aura
Re: £3000 spent and Virgin can't connect me

Quote:
Originally Posted by Hugh View Post
Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.

https://www.cedr.com/consumer/cisas/reports/

* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
I assume the 45% settled prior to final judgment are the cases of such egregious customer service even VM won’t try to defend it.
Chris is offline   Reply With Quote