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Old 16-11-2020, 19:26   #9
bluebaron
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Join Date: Nov 2020
Posts: 10
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Re: £3000 spent and Virgin can't connect me

Thanks for the advice so far.

Unfortunately I don't have much of a paper trail. I have some emails but nothing really laid out as was largely discussed on the phone.

They did make me sign up for a service before they supplied me with the necessary cable. I then installed it as they told me to. I suppose I could argue that they shouldn't have provided the cable and asked me to install it unless it would work? There will also be a record somewhere of the pre site visits.

I've put in an initial complaint and will see where that leads. If necessary I will escalate it first to CISAS then legally.

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