Quote:
Originally Posted by RichardCoulter
This all sounds very familiar.
A lot of people who haven't changed their package or had a fault don't understand it when people complain about how abysmal their customer service is or how inept they are. This is why Virgin are again the most complained about company in the industry and receive a lot of complaints about how their complaints were dealt with!!
Everything is fine, until it isn't
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We do. Also probably why NTHellworld was set up originally. What we don't understand is why after such abysmal monthly service from them, you insist on staying with them.