Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

Dkuk · 23-06-2009, 00:06

I voted awful, simply because it is.

Without sounding racist (which I'm not), I find that a customer service that has customer service agents that you can't understand and they can't understand you is absolutely pathetic and I ring Virgin Customer service as a last resort for this very reason.

After being with them now (which is only due to the fact they offer the fastest speed for my area) for nearly 8 years I think, I can safely say that I have never had a service agent who I could understand and I have to spell nearly all words I say with "Alpha, Lima" for A and L and so on... this is something you shouldnt have to do.
I don't have a speech problem, I speak clear and at a steady pace and I have now learned that as soon as you get through to someone, ask for a supervisor or manager straight away, this way you can get your problem sorted quicker.

23-06-2009, 00:06	#245
Dkuk Inactive Join Date: Jun 2009 Location: Manchester, UK Age: 40 Services: 50Mb Broadband Posts: 7	Re: Virgin Media Customer Service- Your Personal Experience I voted awful, simply because it is. Without sounding racist (which I'm not), I find that a customer service that has customer service agents that you can't understand and they can't understand you is absolutely pathetic and I ring Virgin Customer service as a last resort for this very reason. After being with them now (which is only due to the fact they offer the fastest speed for my area) for nearly 8 years I think, I can safely say that I have never had a service agent who I could understand and I have to spell nearly all words I say with "Alpha, Lima" for A and L and so on... this is something you shouldnt have to do. I don't have a speech problem, I speak clear and at a steady pace and I have now learned that as soon as you get through to someone, ask for a supervisor or manager straight away, this way you can get your problem sorted quicker.