Originally Posted by Hugh

Your statement is not congruent with actuality…

https://www.ofcom.org.uk/phones-tele...-tv-complaints

They were the most complained about provider for Pay TV, but not for Broadband and Telephony - Talk Talk, Vodafone, & Shell Energy had more Broadband complaints, Talk Talk and Shell Energy had more landline complaints, and BT Mobile had more Mobile complaints.

I believe that VM really need to up their Customer Service, especially their complaints handling, but I think you are letting your animus towards VM colour your statements.