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Old 05-05-2022, 19:31   #7
Hugh
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Re: Agreed New Package but email contract higher cost

Quote:
Originally Posted by RichardCoulter View Post
This all sounds very familiar.

A lot of people who haven't changed their package or had a fault don't understand it when people complain about how abysmal their customer service is or how inept they are. This is why Virgin are again the most complained about company in the industry and receive a lot of complaints about how their complaints were dealt with!!

Everything is fine, until it isn't
Partially correct…

Quote:
TalkTalk and Shell Energy generated the most broadband complaints, primarily due to faults and service issues.

TalkTalk was also the most complained-about landline provider, while EE and Sky attracted the fewest broadband and landline complaints.

iD Mobile, Vodafone and Virgin Mobile were the most complained-about mobile operators, and Virgin Media generated the highest volume of pay-TV complaints. The main reason customers complained to Ofcom was related to how these companies handled their complaints.

EE, Tesco Mobile and Sky attracted the fewest complaints in the mobile sector, and Sky was the least complained-about pay-TV provider.
https://www.ofcom.org.uk/news-centre...aints-revealed
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