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alanbjames · 16-10-2022, 09:16

I have just been in contact with VM after receiving a bill with £34 call charges on there when I shouldn't have.

When I took out the new contract 2 months ago I was told that my all inclusive calls would remain and nothing would change for £65 a month and for the past 2 months I've been charged correctly.

I've even sent them the email I had at the time which makes no reference to my all inclusive calls being removed all for £65 and they just wont have it, I've been though to retentions and they said they would try and listen to the call if its available.

What else can I do to prove they are in the wrong and I'm in the right?
Thanks.

16-10-2022, 09:16	#1
alanbjames R.I.P. Join Date: Jun 2012 Location: Swansea, South Wales UK. Age: 72 Services: XL Phone, XXXL Gig1 BB SH4 (wired). Posts: 2,753	Charged for calls and I shouldnt have I have just been in contact with VM after receiving a bill with £34 call charges on there when I shouldn't have. When I took out the new contract 2 months ago I was told that my all inclusive calls would remain and nothing would change for £65 a month and for the past 2 months I've been charged correctly. I've even sent them the email I had at the time which makes no reference to my all inclusive calls being removed all for £65 and they just wont have it, I've been though to retentions and they said they would try and listen to the call if its available. What else can I do to prove they are in the wrong and I'm in the right? Thanks.