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**Hugh** · 27-09-2023, 08:10

https://www.virginmedia.com/help/dig...ice-switchover

Quote:

Connecting the adaptor to your phone

Connecting the adaptor to your phone
In order to continue using your home phone service, when it’s time to move over to our new digital voice service you will need to change the way it’s plugged in.

If you don’t take action, you will no longer be able to make or receive calls so it’s really important you look out for letters from us.

To switch over to our fibre network, you’ll need an adaptor to connect your home phone to your WiFi Hub.

Here’s how to do it:

On the day of your switchover, unplug the cable of your main phone, or base station if it’s a cordless phone, from the wall socket. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please give us a call.

Grab the adaptor we sent and plug it into the top grey port (port 1) on the back of the WiFi Hub

Plug the end of the telephone cable you unplugged from the wall socket into the adaptor

Wait a couple of minutes for a dial tone, then make a test call

Ta da – your new services should be set up and ready to use

---------- Post added at 08:10 ---------- Previous post was at 08:09 ----------

Quote:

Originally Posted by Mr K

When is an 'upgrade' not an upgrade, when VM are involved.. ( ditto the 360 tv box as aswell.....).

Afaik your phone will need to he plugged into the hub. Guess you could have one phone plugged and wireless handsets elsewhere. But why change anything? Insist VM come and do any extra wiring, they are the ones forcing this on you and you're the paying customer. If you need new handsets/wiring - they should pay.

Also this new set up won't work in a power cut, unlike analogue, progress eh?

Or, you could have tried to answer his question…