Quote:
Originally Posted by RichardCoulter
You did right. I had many problems with this dreadful company at the end of last year; legal action is the only language that they appear to understand.
IMO their MO is to be as awkward, time consuming and difficult as possible with their paying customers. Their lack of business sense & arrogance is jaw dropping and even Ofcom have told them to 'up their game'.
In their current state I don't believe that they are fit to hold a licence to operate, but if they lost it it would risk a lot of jobs. The best we can hope for is for it to be sold.
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Totally agree. Never in my life have I dealt with a company that
just don't care like VM. They know, that over most of their network, they have little or no competition - "Oh, don't like how we operate? Go ahead and cancel your 500mbit connection and live with 30mbit FTTC". Nobody takes ownership of anything, their primary objective is just to get you off the phone, or just put you back in the call queue for another 45m wait in the hope you give up. Or ignore a complaint for 3 months until you have forgotten the details of the complaint.
Quote:
Originally Posted by Jaymoss
Is it not the MO of pretty much every company to avoid paying back or out anything that could be avoided including taxes refunds and so on? Greed is the ugly side of capitalism
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Not every company. Some want to keep their customers, and avoid bad publicity. Some ISPs are even B Companies, or CICs. Zen is a B company. (
https://bcorporation.uk/ ) I think B4RN were originally a CIC?