Looks like their service and attitude to complaints made is still abysmal:
https://rxtvinfo.com/2023/ofcom-virg...ut-tv-service/
After the number of years that this has been the case, you'd think that they would have done something about the situation.
I have no experience of O2, are they any good with regards to customer service and do they deal with complaints properly? i' m wondering if their involvement is likely to bring about any improvement (or not as the case may be).