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dusty · 10-04-2004, 20:19

I have had it with NTL....... a loyal customer of 4 years doesn't seem to make any difference, and the final straw is the connection speed! 31.0Kbps.

After reading of many nightmares regarding cancellation I would appreciate any advice please.
I know I have to give one months notice, I presume this means from the DATE my bill run I.E. in my case the 8th?
So, if I send my letter before the 8th May.............. my contract with them finishes on the 8th June?

I thought, we paid by one month in advance? (I am unsure of this) IF so WHEN would the last bill I paid, as I would want to close the direct debit.
I know this sounds a bit garbled!! hopefully someone will understand.
Thank you

10-04-2004, 20:19	#1
dusty Inactive Join Date: Dec 2003 Posts: 8	Cancellation Procedure? I have had it with NTL....... a loyal customer of 4 years doesn't seem to make any difference, and the final straw is the connection speed! 31.0Kbps. After reading of many nightmares regarding cancellation I would appreciate any advice please. I know I have to give one months notice, I presume this means from the DATE my bill run I.E. in my case the 8th? So, if I send my letter before the 8th May.............. my contract with them finishes on the 8th June? I thought, we paid by one month in advance? (I am unsure of this) IF so WHEN would the last bill I paid, as I would want to close the direct debit. I know this sounds a bit garbled!! hopefully someone will understand. Thank you