[Jaymoss]

GDPR does not apply in the same way to private individuals it soes apply but I can record calls for private use without saying anything. I am a consumer not a business none of that applies the same..

I would make a recording without asking then say at the end. If the agent says he does not consent then I will keep said recording. Then if anything goes wrong I would say I have evidence but can not present it at this time and say why and push for the VM recording. If it goes legal I will maintain I have evidence and request it is allowed into evidence. Chances of this ever happening is remote anyway