[admars]

it can be hit and miss and depends on the type of problem

my v+ box died, contacted support new box in a couple of day, lost my tv shows which is annoying, but that was a quick turnaround, no complaints.

internet for the most part is great, fast and as a whole reliable....

BUT, last year had a problem, which involved several engineer visits to my house, several new modems, despite the engineers "knowing" it was an area problem, and eventually they fixed the local area problem, but that took a few months, where every day, i'd have an internet outage of 10 mins, or an hour or so!

However, that was an exception, and apart from that mess where I was v close to cancelling and moving to Toob, it's been fine last 10+ years I've lived here