[Mr K]

Originally Posted by Arthurgray50@blu

My dear friends of this forum.
I work with the police service, and went on a family holiday in July, the first during the entire Covid pandemic. First break since lock down started.

It was decided to meet our daughter, who lives in Edinburgh, half way down in Skegness at Butlins.
So we traveled from London to Lincolnshire and stayed at a Parkdean Resort park called Sunnydale, instead of Norfolk, where we normally go.

On arrival we were told our caravan was changed. The cleaning staff told us 'have we checked Trip Advisor'

We found to our horror, a terrible caravan that was filthy, a broken, lights were broken. We reported immediately.

We then found dog poo in the living area, and on a carpet outside the caravan.
Following morning we found dog poo on seating outside on the decking.

Again we complained. I have sent recorded delivery letters, emails, phone calls.

We have had no replies to our complaints

I personally have been called a liar by the park management.

Does anyone have an email address to complained to, or an email of the CEO, to which a letter was sent.

We went in July

Any help appreciated

We left after two days

Citizens advice might be able to advise what you can do?

But go to Wales next time Arthur. I recommend Prestatyn where all your dreams will come true.