[Dave9946]

Voted 50/50 to. For all the moaning a lot of us do I still think they are pretty much ok if it's a standard issue your calling about. When we once called up to change our package a few years ago the indian call centre person we dealt with were fine and understood everything. But in my experience if you get a call centre in india that your calling over a non standard issue or dispute over a service and situation then it's a different matter. It's like they dont understand the issue called about and quote the same standadised answers off there screen without being able to deal with the issue at all simply because they dont seem to be trained on how to deal and solve issues that dont get covered in training.