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Old 31-12-2022, 10:57   #3
Taf
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Join Date: Jun 2003
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Re: Virgin Mis-Sold me a Contract

My daughter went through similar, but most of it was in printed form from Virgin.

"I was on an unlimited package for over £28.45. Rachel Barrass, Director of Customer Services, sent me a circular in October offering the same unlimited 30-day rolling contract for £25pcm. I called and accepted that offer.

But on 8/11/21 I was charged £29.95.
On 8/12/21 I was charged £25.
On 24/1/22 I was charged £32.21.
And I have just been informed that I will be charged £32.81 on 24/2/22!

But in December I was told that I would be charged £25pcm, with an £8 tariff discount pcm from 31/12/21 to 1/1/37 (yes that is 2037, not a typo). That is unlimited everything on 5G for £17pcm."

Then along came the expected annual price rise, so she is now paying 18.99 a month.

Stick to your guns and keep copies of everything!
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